Refund policy
Returns
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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or change.
To be eligible for a return, your article must be unused and under the same conditions in which you received it. It must also be in the original packaging.
You cannot return several types of products. Perishable products such as food, flowers or magazines cannot be returned. Nor do we accept products for personal or health use (including protective masks), hazardous products or flammable gases or liquids.
Other articles that cannot be returned:
* Gift cards
* Downloadable software
* Certain health products and personal care
To make a return, you must show us a purchase receipt or proof.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape or vinyl disc that has been opened.
* Any article that is not in its original state, which is damaged or missing some pieces for reasons that are not due to an error on our part.
* Any article that is returned more than 30 days after delivery.
Refunds (if apply)
Once we have received and inspected the return article, we will send an email to confirm that we have received it. We will also notify you our decision to approve or reject your reimbursement application.
If your application is approved, your reimbursement will be processed and a credit will be applied automatically to your credit card or original payment method, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received your refund, check your bank account again.
Then, communicate with the entity issuing your credit card, since there may be a delay before your reimbursement is officially published.
Then contact your bank. Processing time is often required before a refund is published.
If you have done all this and you have not received its refund, contact us at info@one-way.one.
Supplies on offer (if applicable)
You can only reimburse items with regular price. Unfortunately, articles on offer are not reimbursable.
Changes (if applied)
We only replace an article if it is defective or damaged. If in this case you want to change it for the same article, send us an email to info@one -way.one and send us your article A: Avenue de Largemalle 21B, Renens VD, VD, 1020, Switzerland.
Gifts
If the returned article was identified as a gift at the time of purchase and was sent directly, you will receive a gift loan for the value of your return. Once we have received the article returned, a gift certificate will be sent by mail.
If the article was not identified as a gift during the purchase, or if the gift of the gift preferred to receive the first article and deliver it later, we will issue a reimbursement to the gift of the gift and he will know that you have returned the article.
Transport
To return a product, you must send it by postal mail to: Avenue de Longemalle 21B, Renens VD, VD, 1020, Switzerland.
You will be responsible for paying your own shipping costs to return your article. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deduced.
Depending on where you live, the time you have to receive your changed product can vary.
If you send an article of more than $ 75, you should consider using a delivery service that allows you to track or buy delivery insurance. We do not guarantee that we will receive your return article.
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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or change.
To be eligible for a return, your article must be unused and under the same conditions in which you received it. It must also be in the original packaging.
You cannot return several types of products. Perishable products such as food, flowers or magazines cannot be returned. Nor do we accept products for personal or health use (including protective masks), hazardous products or flammable gases or liquids.
Other articles that cannot be returned:
* Gift cards
* Downloadable software
* Certain health products and personal care
To make a return, you must show us a purchase receipt or proof.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape or vinyl disc that has been opened.
* Any article that is not in its original state, which is damaged or missing some pieces for reasons that are not due to an error on our part.
* Any article that is returned more than 30 days after delivery.
Refunds (if apply)
Once we have received and inspected the return article, we will send an email to confirm that we have received it. We will also notify you our decision to approve or reject your reimbursement application.
If your application is approved, your reimbursement will be processed and a credit will be applied automatically to your credit card or original payment method, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received your refund, check your bank account again.
Then, communicate with the entity issuing your credit card, since there may be a delay before your reimbursement is officially published.
Then contact your bank. Processing time is often required before a refund is published.
If you have done all this and you have not received its refund, contact us at info@one-way.one.
Supplies on offer (if applicable)
You can only reimburse items with regular price. Unfortunately, articles on offer are not reimbursable.
Changes (if applied)
We only replace an article if it is defective or damaged. If in this case you want to change it for the same article, send us an email to info@one -way.one and send us your article A: Avenue de Largemalle 21B, Renens VD, VD, 1020, Switzerland.
Gifts
If the returned article was identified as a gift at the time of purchase and was sent directly, you will receive a gift loan for the value of your return. Once we have received the article returned, a gift certificate will be sent by mail.
If the article was not identified as a gift during the purchase, or if the gift of the gift preferred to receive the first article and deliver it later, we will issue a reimbursement to the gift of the gift and he will know that you have returned the article.
Transport
To return a product, you must send it by postal mail to: Avenue de Longemalle 21B, Renens VD, VD, 1020, Switzerland.
You will be responsible for paying your own shipping costs to return your article. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deduced.
Depending on where you live, the time you have to receive your changed product can vary.
If you send an article of more than $ 75, you should consider using a delivery service that allows you to track or buy delivery insurance. We do not guarantee that we will receive your return article.
