Return policy and reimbursement
Return policy and reimbursements
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or an exchange.
To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perisable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use (including protective masks), dangerous products or gas or flammable liquids.
Other articles that cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To make a return, you must present us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video games, cassette, or vinyl record that has been opened.
* Any article which is not in its original state, which is damaged or which presents certain missing documents for reasons which are not due to an error on our part.
* Any article which has returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a certain number of days.
Late or missing reimbursements (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then, contact the entity issuing your credit card, as there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing period before a refund is displayed.
If after doing all these steps, you have still not received your refund, please contact us at firstname.lastname@example.org.
Solid items (if applicable)
Only items at current prices can be reimbursed. Unfortunately, the items are refundable.
Exchanges (if applicable)
We only replace an article if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to email@example.com and send us your article to: avenue de Longemalle 21B, Renens VD, VD, 1020, Switzerland .
If the turned item was identified as a gift when purchasing and if you were sent to you directly, you will receive a gift of a value equal to that of your return. Once we have received the returned article, a gift voucher will be sent to you by mail.
If the item was not identified as a gift during the purchase, or if the gift of the gift preferred to receive the item first to offer it later, we will send a refund to the gift of the gift And he will know that you have returned the article.
To return a product, you must send it by post to: Avenue de Longemalle 21B, Renens VD, VD, 1020, Switzerland.
You will be able to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchange product may vary.
If you send an item worth more than $ 75, you should consider using a delivery service that allows you to follow the shipment or subscribe to delivery insurance. We do not guarantee that we will receive the article you turn to us.